Testimonials

“We are using Patient Pending, sending out videos, telling the patients what they’re going to experience, what the journey is going to be like and what they expect.  So what is a cataract, what is an intraocular lens, and what are the choices of lenses? They’ve already heard this voice of what are the choices. All I’m doing is reaffirming; Are they a candidate and is this is a good option for them?

It has massively changed my role on a day-to-day basis when I’m doing consults. I think Patient Pending, conservatively, has decreased my time spent with the patient talking about their lens options by at least 80 percent.”

“Patient Pending has definitely improved our surgical process here at Regional Eyecare Associates.  With the information being sent out beforehand, particularly patient surveys, it makes patients more invested in the process.  They usually come with questions prepared in advance, which encourages conversation about lens options and upgrades.  It has also improved our no-show rate.  When patients are educated ahead of time, they tend to be more excited and look forward to their appointment.”

“Prior to discovering Patient Pending, Phoenix Home Care & Hospice was doing survey processes manually and through traditional mail. Since partnering with Patient Pending, they have made it possible to take surveys digitally decreasing time and cost to send surveys out to thousands of individuals a year. The platform looks professional and is user friendly. The best part is that Patient Pending built the platform out for us, so it is more customizable to meet our needs.”

“All practices desire to increase their premium IOL conversion percentage, but doing so increases the amount of time and energy required to educate patients.  Frustrated Patients that were not properly educated regarding t the benefits and pitfalls of premium IOL's, require more time and energy than on the front end.  Having  Patient Pending makes the educational process less burdensome for the staff and doctor, and improves the post op satisfaction level since most questions that arise were discussed at the outset of the premium IOL journey.  Aside from "word of mouth" stories shared by patients directly, Patient Pending is the next best modality to maximize preop patient education to increase conversion rates and achieve happier patient outcomes.”

"Patient Pending has been very instrumental in educating our cataract patients prior to their evaluation with the doctor.  We have found that since using Patient Pending that our cataract patients are less anxious about the procedure.  We also have found that our patients are more confident in their decision making with the doctor about their intraocular lens selection."

"Patient Pending has been a great addition to our clinic and patient experience. It is user friendly for the staff and the end user the patient and it has helped us increase our premium lens cases by over 50%. The team at Patient Pending has been great to work with. They understand our needs and customize our message to fit our practice."

"Increasing revenue per patient is now more important than ever and Patient Pending is one of the best tools we have to make that happen. Our premium conversions have more than doubled with no impact to surgeon chair time. In fact, there is now virtually no impact to staff time with the new Patient Pending programs. Helping our patients learn about their vision choices at their own pace has also enhanced the patient experience."

"I love when the patient comes to the cataract consult with a good understanding of the differences in the IOLs. Even when they choose a standard IOL, I feel confident Patient Pending helps them understand their IOL options in advance of the consultation, which helps avoid potential confusion while saving everyone valuable time."

"Ophthalmology practices are very busy places. It can be very hard to provide consistent education to patients regarding the benefits of premium lenses. Through Patient Pending we have removed that inconsistency and dramatically increased our premium conversions creating more satisfied patients and surgeons."